Icebox Solutions

February 2009 – Present

Consultancy, Project Management and Sales Agency providing interim and tactical sales, marketing, and business analysis services to a diverse client base

Sales Manager - Houston, Texas

  • Sales Agent, Asset Manager – Business development, start-up territory, market expansion, and asset needs assessment for a commercial equipment manufacture and lessor
  • Sales Agent – Domestic representative for an Asset Management MRO software application including Billing, Rental, Maintenance, and Service Management
  • Project Manager – Developed standardized service training, maintenance, and rebuild procedures manual and handbook for an Oil & Gas equipment and service provider
  • VP of Marketing – Implemented branded trademarks, sales brochures, trade show booths, and online marketing sites for an Oil & Gas Stimulation equipment manufacturer and service provider
  • Due Diligence Manager – Lead the due diligence process for the acquisition of an Oil & Gas equipment manufacture
  • Needs Assessment and Marketing Consultant – Performed market analysis and created allied product expansion models in conjunction with a long term strategic product and business plan

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PLM Trailer Leasing

February 1999 – February 2009

PLM Trailer Leasing, a subsidiary of Marubeni America Corporation, is a transportation fleet management company offering equipment financing, term lease, rental, and customer services within the cold supply chain for food service, distribution, and transportation clients.

Vice President of Operations – Montvale, New Jersey, 12/2003 to 02/2009
General Manager – Houston, Texas, 04/2001 to 12/2003
Branch Manager – Houston, Texas, 02/1999 to 04/2001

Vice President of Operations – Montvale, New Jersey

Drove operational excellence and maintained service performance in Operations, Inside Sales Support, Asset Inventory, and Equipment Service including full responsibility for:

  • Regional Managers, Branch & Depot Organization, and Dealer/Sales Agent partners
  • Product pricing models, bid quotations, customer spec programs, and IRR
  • Talent Management; Authored position descriptions and managed employee recruitment, applicant interview process, employee training, and training support material
  • Authored and directed all standardized policy and procedure manuals and programs
  • Start up Nationwide Customer Service and Emergency Breakdown Call Center
  • Purchasing, specification, and preventive maintenance procedures for a fleet of 7500 refrigerated semi-tractor trailers, marine containers, service trucks, and company vehicles
  • P&L performance, financial analysis, and fiscal planning o Headquarters staff including Purchasing, Supply Chain, IT, and Operations Departments
  • Mobile and Shop based aftermarket transport refrigeration service and repair department o Nation-wide parts inventory including inventory accountability and process
  • Company intranet site, web based survey, customer purchasing spec site, and newsletter
  • All Company office, branch, and service facility locations including design, construction, contract negotiations, and maintenance

General Manager Western Region – Houston, Texas

  • Developed and implemented a successful strategic plan to re-start and reorganize the Western Region territory (Texas to Washington State) sales, operations, and service including financial performance which set the standard for the Company’s average rates, increased profitability, and total sales by asset
  • Asset management and fleet planning including placement, forecasting, and expense modeling
  • Project Manager and team member for new product roll-outs and implementations including asset satellite tracking products, authorized reseller and dealer agreements, and eco-friendly solutions

Sales/Branch Manager – Houston, Texas

  • Managed a start up operation including all sales, asset deployment, fleet management, facility construction, and hiring staff for a heavy equipment rental, lease, and service center terminal
  • Surpassed budget expectations and set a new standard for Branch organization and decentralized strategic planning

Farmer Brothers Company

April 1985 to January 1999

Farmer Brother Foodservice is a 100 year old food processor, equipment manufacturer, and DRD/DSD self-distributor specializing in coffee, tea, spices, dry mixes, and allied products for the Restaurant and Food Service Industry as well as providing above industry standards customer service and specialized food service equipment lease and loan programs.

Sales Branch Manager – Houston, Texas, 03/1997 to 01/1999
Sales Branch Manager – Corpus Christi, Texas, 04/1985 to 03/1997

  • Managed highly successful Distribution Center’s including sales, account management, DRD/DSD routing & delivery, equipment maintenance, and customer service
  • Created programs to increase sales of premium products and higher priced value added services that improved the average rates, strengthened customer loyalty, and increased profitability
  • Developed inventory and P&L analysis tools and policies that enhanced strategic planning and reducing inventory losses
  • Fleet and Asset Manager responsible for a private fleet of straight/box trucks, dry vans, and sales vehicles and a large lease and rental inventory of various restaurant and beverage equipment
  • Safety Manager responsible for safety programs, meetings, and driver training programs

GEO Viking Well Stimulation

March 1982 to April 1985

GEO Viking (subsidiary of GEO International) was an oil field service provider specializing in oil and gas well completion including acid treatment and hydraulic fracturing.

Sales Manager – Bryan, Texas, 05/1983 to 04/1985
District Sales Representative – Bryan, Texas – 03/1982 to 05/1983

  • Team member in a successful start-up oil field service company including market analysis, needs assessment, and brand development
  • Personally sold and developed several of the Company's largest clients which contributed to a large percentage of the total revenue
  • Developed value options and increased customer service programs which drove our ability to grow and be profitable in the midst of a depressed market and poor economy
  • Introduced the satellite - hub and spoke service location program designed to better utilize equipment and offer improved service programs in smaller, less competitive markets

Farmer Brothers Company

August 1978 to March 1982

Sales Branch Manager - Oklahoma City, Oklahoma, 03/1981 to 03/1982
Promotional Sales Manager – Oklahoma City, Oklahoma, 01/1980 to 03/1981
Sales Representative – Oklahoma City, Oklahoma, 08/1978 to 01/1980

 

Pizza Hut, Inc

August 1974 to August 1978

Area Training Manager – 08/1977 to 08/1978
Restaurant Manager – 08/1974 to 08/1977

Key Achievements:

  • Developed an area training program for potential management candidates including curriculum and matrix evaluation
  • Developed a management style and motivational process that enabled me to deliver the most successful percentage of profit ever accomplished in the Company

Promotional Photography

Corpus Christi, TX – 1991 to 1997
Houston, TX – 1997 to 2003

John Doray d/b/a Promotional Photography was a sole proprietorship.

The customer base included commercial and non-commercial accounts in need of promotional photography or design work for independent promotional programs or in addition to established advertising or marketing campaigns.

The product was photography services as well as printed, digital, or on-line sales collateral including the set up, design, and presentation.

Reading List

Good to Great or Built to Last
Written by Jim Collins

The Fiefdom Syndrome - The Turf Battles That Undermine Careers and Companies - And How to Overcome Them
Written by Robert Herbold

The Table Group - The Five Temptations of a CEO; The Four Obsessions of an Extraordinary Executive Death by Meeting; Silos, Politics and Turf Wars; The Five Dysfunctions of a Team; The Three Signs of a Miserable Job
Written by Patrick Lencioni